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Experience Architect


Pillar Technology is looking for Experience Architects to add to our growing team.  Experience Architects will collaborate with software developers, experience designers, product managers as well as a variety of stakeholders, to research, design and develop compelling digital experiences for our clients.

Essential Duties & Responsibilities:

  • Advocate on behalf of the end user throughout the entire project lifecycle: discovery, design and development.
  • Plan and conduct user research for clients, both qualitative and quantitative, and utilize insights generated to inform design decisions, using methods like contextual inquiry, ethnographic research, persona development, scenario flows and structured ideation.
  • Collaborate with team members to leverage user research insights and practices to define and prioritize product features and requirements.
  • Develop mockups, wireframes and clickable prototypes for rapid, iterative design, using a variety of guerilla testing methods to enhance usability and customer value during both design and development.
  • Work alongside Experience Designers, Software Developers, and Delivery Leaders to give direction and lead the approach and planning for the development of world-class digital experiences.

Required Skills/Knowledge/Experience:

  • Education and/or experience in Interaction Design, Graphic Design, HCI, Psychology, Human-Computer Interaction, Interaction Design, Human Factors,or equivalent.
  • 5+ years as a key member of a DX, UX or design team participating in the complete product development lifecycle of successfully launched digital products.
  • Knowledge and experience in ethnographic user research (contextual inquiry), usability, and UX design methods with a focus on human-computer interaction for digital products.
  • Success in working with end-users, customers, product management and developers.
  • Ability to guide experience development with a multifunctional team and to adapt to changes in business, product, organization and individual needs.
  • Clear understanding of usability and web standards.
  • Experience working with and conducting remote user testing, survey research, usability testing, task analysis and heuristic reviews.
  • Strong portfolio demonstrating experience planning for mobile apps, web apps or software, ability to turn data into knowledge and communicating in multifunctional team projects.
  • Demonstrated experience with design thinking, white board facilitation, prototyping and testing.
  • Competency with UI design standards, heuristic analyses/expert review, prototyping and wireframing.
  • Experience working with Agile teams and creating artifacts such as personas, story maps, user stories and working within an iterative, Agile culture.
  • Experience with tools like Axure, Sketch, InvisionApp and other prototyping and/or information architecture tools desired.

Pillar Technology is an Equal Opportunity Employer (EOE). We strongly support diversity in the workplace.


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